The Higher Education Loans Board (HELB) has reminded students to update their phone numbers if they change SIM cards. This step is important to avoid disruptions when accessing HELB services, including through the USSD code *642#.
In a notice released on September 10, 2025, HELB encouraged students to keep their registered mobile numbers active during their study period. This ensures smooth transactions and timely loan disbursements.
Ways to Update Your HELB Phone Number
HELB has provided several ways for students to update their details:
- Contact HELB directly – Call or email using official HELB communication channels. Always have your National ID number ready.
- Visit HELB offices or Huduma Centres – You can update details at HELB headquarters, Anniversary Towers (Nairobi), or seek help at Huduma Centre desks across the country.
- Use social media – Send a direct message (DM) to HELB’s official pages. Include your ID number and new phone number.
- Submit a change request form – Download the “Student’s Personal Bank and Phone Details Change Request Form” from the HELB website. Fill it out with your updated phone number and indicate that the change is due to a SIM swap.
Why Updating Matters
Updating your phone number helps prevent delays and ensures that HELB can reach you when needed. It also makes sure loan disbursements are not disrupted.
As of September 9, 2025, HELB reported:
- 1,150,578 total applications for loans
- 753,227 undergraduate applicants
- 397,351 TVET applicants
The loan application portal will remain open until September 14, 2025. First-time applicants are encouraged to complete their submissions before the deadline.
Final Word
A simple update of your phone number can save you stress and keep your HELB services running smoothly. If you have changed your SIM card, take action today to avoid delays in receiving your student loan.
