The Communications Authority of Kenya (CA) has dismissed claims that it authorized the collection of biometric data during SIM card registration, calling the allegations “unfounded and concerning.” In a statement released on Tuesday, November 18, the Authority emphasized that no directives have been issued to collect such personal information.
“CA has noted the concerns and media commentary regarding the collection of biometric data during registration. For the avoidance of doubt, CA has not issued any directives for the collection of biometric data,” the statement clarified.
According to CA, the SIM card registration regulations were designed to protect Kenyans from SIM-related fraud and strengthen the integrity of telecommunication services. The rules ensure that each registered line is linked to a specific individual, thereby promoting secure access to digital services including mobile money, e-government platforms, and e-commerce.
The Authority also addressed misconceptions around biometric data, explaining that while the regulations define such data as personal information derived from physical, physiological, or behavioral characteristics—like fingerprints, DNA, retinal scans, and voice recognition—this does not imply that all this data will be collected from subscribers. “The Authority has not directed our licensees to collect this data,” CA confirmed.
In addition, CA refuted claims that the revised regulations allow telecom operators to suspend SIM cards arbitrarily. The Authority clarified that SIM suspension is only permissible if a subscriber provides false information or repeatedly ignores registration requirements. Importantly, no subscriber can be disconnected without prior notice, and operators must maintain transparent, fair, and clear procedures in all consumer dealings.
The Communications Authority’s clarification comes amidst growing public concern over privacy and security in Kenya’s digital space. By reiterating its position, CA aims to reassure the public that the SIM card regulations prioritize consumer protection while maintaining robust security standards in the telecommunications sector.
