The Kenyan government has announced that its eCitizen platform now collects up to Sh1 billion daily, making it one of the country’s largest revenue collection systems. The platform offers over 22,000 services and has transformed how Kenyans access public services.
Isaac Ochieng, Director General of eCitizen Services, said the platform has made government services more convenient. “Kenyans can now obtain services at their convenience, something that never used to happen before,” he explained.
Launched in 2013 as a pilot project between the National Treasury and the World Bank, eCitizen initially offered just 10 services. In 2022, following a directive from President William Ruto, the government accelerated the onboarding of services.
Ochieng revealed that after he became Director General, over 5,000 services were added in just six months. During that time, daily revenue jumped from Sh60 million to between Sh400 million and Sh600 million.
Today, with more than 22,000 services available, the platform continues to grow. “It is shocking. We are now collecting between Sh700 million and Sh1 billion daily. Over the last three years, the platform has collected more than Sh550 billion over half a trillion shillings in 36 months,” Ochieng said.
Beyond revenue, eCitizen has improved accessibility and inclusivity. Kenyans can access services 24/7 from anywhere. The platform is also easy to navigate for persons with disabilities. “The user experience is smooth, inclusive, and efficient,” Ochieng added.
eCitizen was designed to streamline government services, reduce bureaucracy, and improve transparency. Its success shows the power of digital solutions in modernizing governance.
With continuous growth, eCitizen has become both a major revenue tool and a model for digital government innovation in Africa. Kenyans can now access services more efficiently than ever before
