Government spokesperson Isaac Mwaura has urged Kenyans to speak out against poor service, mistreatment, and unprofessional conduct in public offices. Speaking on Friday, October 10, 2025, during Customer Service Week, Mwaura emphasized the government’s commitment to promoting efficiency, professionalism, and courtesy in all public institutions.
Mwaura stated that every Kenyan deserves to be treated with dignity, fairness, and respect when accessing services in government facilities such as hospitals, police stations, and Huduma Centres. While acknowledging improvements in service delivery, he noted that isolated cases of corruption, negligence, and unresponsiveness continue to undermine public trust.
“Every Kenyan has the right to be treated with dignity, courtesy, and fairness in all government offices,” said Mwaura. “As part of this year’s Public Service Week, the government reaffirms its dedication to transparent, efficient, and citizen-centred public service delivery.”
He highlighted that Customer Service Week serves as an opportunity for both citizens and public officers to reflect on ways to improve service delivery and strengthen accountability.
Mwaura encouraged Kenyans to report cases of poor service or corruption to the Office of the Ombudsman, stressing that citizen feedback is vital in identifying gaps and promoting reform within government institutions.
“Citizens who encounter poor service delivery, corruption, and unresponsiveness are encouraged to report such cases to the Office of the Ombudsman,” he said, adding that such reports will help the government reinforce integrity and professionalism.
The spokesperson reiterated that the current administration is committed to building a citizen-focused public service that upholds honesty and accountability. He noted that the ultimate goal is to make government offices models of efficiency and integrity, where every Kenyan can access services without discrimination or frustration.
