Kenya Power has issued a public notice regarding a temporary disruption affecting bill payments through its mobile Paybill number 888888. The electricity provider has cited a technical glitch as the cause of the issue, which is preventing payments from being processed via the popular Paybill platform.
The company assured customers that its technicians are working urgently to resolve the issue and restore normal operations as soon as possible. However, until the situation is rectified, Kenya Power is encouraging its customers to make payments at the company’s banking halls, which remain open across the country. The disruption primarily affects postpaid bill payments, with prepaid customers still able to use Paybill number 888880 or the *977# USSD code for payments.
The Paybill number 888888 has long been a convenient method for Kenya Power customers to settle their postpaid electricity bills. For prepaid customers, the alternative Paybill number 888880 remains operational, while the *977# USSD code allows users to not only make payments but also purchase tokens, retrieve the last three token purchases, report outages, and request new connections.
To assist customers during this period, Kenya Power has directed them to its official communication channels, including WhatsApp, Twitter (both the main and customer care accounts), and Facebook. The company has apologized for the inconvenience caused and emphasized that its technical teams are doing everything possible to restore service swiftly.
For those seeking to make payments through authorized banks, the company has provided a list of approved postpaid agencies, including Absa Bank, Cooperative Bank, Equity Bank, and several others.
Additionally, customers seeking new connections can utilize the M-Pesa Paybill number 888899 to make payments, ensuring they can continue their processes without disruption.
Kenya Power has urged customers to remain patient as they work to resolve the technical issues and restore full functionality to the Paybill service.
