Kenyan businessman and influencer Mwiti Jacob Titus, popularly known as JJ Titus, has sparked laughter across social media after revealing he accidentally bought electricity tokens worth Sh160,000.
Titus shared that after making the hefty payment, the Kenya Power and Lighting Company (KPLC) had not allocated him any tokens. His initial attempt to reverse the transaction also seemed to hit a snag.
“You didn’t allocate me tokens. I submitted a reversal form, but you have not reversed my money. No token, no money,” he wrote on social media.
Later, Titus confirmed that Kenya Power had begun the reversal process, but by then, his post had already gone viral — and Kenyans were in stitches.
Many sympathized with his costly mistake while turning the moment into comic gold.
“The only time I’m serious with mathematics is when transferring money; those zeros matter,” joked Winnie Caleb.
Others shared their own mishaps.
“I was intending to pay 30 bob, accidentally paid 300… guess who slept hungry with lights on,” laughed Lilian Kaindio.
Some users thanked their “insufficient balances” for saving them from similar blunders, while others prayed for such “rich people’s problems.”
Beyond the jokes, Titus’s story reignited concern about delayed KPLC reversals. Several users complained that even minor refund requests can take weeks to process.
“My reversal of 10,000 has never been successful — it’s almost three weeks later,” wrote Joy Omuya.
How KPLC Handles Reversals
When a customer sends money to the wrong meter or overpays, they must report it within seven days to a Kenya Power office or via the Customer Care hotline. They then fill a reversal form and attach their M-Pesa message, ID copy, and meter number.
If confirmed that the tokens weren’t used, refunds are processed within three to 14 working days.
For now, Kenyans continue to laugh and double-check those zeros.
