The Kenya Revenue Authority (KRA) will, from December 1, 2025, require all bank guarantees for customs operations to be processed exclusively through the Integrated Customs Management System (iCMS). The move is part of KRA’s ongoing digital transformation strategy aimed at modernizing customs operations, improving efficiency, and enhancing transparency.
In a notice issued by the Commissioner for Customs and Border Control on November 12, KRA urged all stakeholders including importers, exporters, and clearing agents to transition to the iCMS platform for managing bank guarantees. The authority emphasized that manual handling of guarantees will be completely phased out.
What This Means for Traders
A bank guarantee is a financial security document issued by a bank on behalf of an importer or exporter to ensure that taxes, duties, or fees owed to KRA are paid. It allows traders to move goods under bonded storage, transit, or temporary importation before settling customs duties. With automation, these guarantees will be processed digitally, reducing delays and minimizing risks associated with paper-based systems, including fraudulent guarantees.
KRA highlighted that the iCMS integration will improve data integrity, accelerate processing times, and strengthen compliance. The system already handles imports, exports, and transit cargo, providing a seamless, technology-driven trade environment.
Support and Assistance
Traders and clearing agents needing guidance during the transition can contact the KRA Contact Centre at (020) 499 9999, 0711 099 999, or visit the nearest KRA office. Users can also access KRA services conveniently via *222# at no cost.
The automation of bank guarantees marks a significant step in KRA’s broader modernisation agenda, reinforcing its commitment to a transparent, efficient, and fully digital customs system. Stakeholders are strongly encouraged to comply ahead of the December 1 deadline to avoid disruptions in customs clearance.
