The Nairobi City Water and Sewerage Company (NCWSC) has issued a stern warning to water bill defaulters, announcing a citywide disconnection exercise set to begin on October 15, 2025. The crackdown will target all categories of consumers, including government ministries, departments, county agencies, businesses, and domestic users who have failed to clear their outstanding bills.
In a statement released on Tuesday, October 7, NCWSC said the move is part of a broader effort to recover overdue arrears and ensure the long-term sustainability of water service provision in the capital. The company noted that despite multiple notices and engagement initiatives, a significant number of accounts remain in default.
“The Company wishes to inform the general public that a water disconnection exercise will commence on 15th October 2025 as a decisive enforcement measure to recover overdue arrears from all defaulting consumers,” the notice read.
According to the utility provider, diplomatic efforts to encourage compliance have been exhausted, forcing it to adopt more stringent revenue collection strategies. The exercise will affect both bulk and retail service consumers, underscoring the company’s commitment to safeguarding essential water supply operations in Nairobi.
NCWSC further stated that reconnections will only be processed after full payment of all outstanding balances, ruling out the acceptance of partial settlements.
To avoid service disruption, customers are urged to clear their arrears promptly through official payment channels, including M-Pesa Pay Bill number 444400, the NCWSC customer portal, or partner banks and designated pay points across the city.
The company emphasized that prompt bill payment is vital to maintaining reliable water services and expanding infrastructure to meet Nairobi’s growing demand.
As the October 15 deadline approaches, thousands of Nairobi residents and institutions risk losing access to water unless they comply with the directive.
