Telecommunications giant Safaricom has announced that several of its retail outlets across the country will temporarily close on Thursday, October 9, 2025, to allow employees to participate in an internal company event.
In a statement, the company said the closure will affect outlets in Nairobi Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru, and Garissa.
“Please note that our Safaricom Shops in these regions will be closed on Thursday, October 9, 2025, for an internal staff event,” the notice read.
While Safaricom did not disclose details of the event, the move is expected to bring together staff from across the country for engagement and internal development activities.
The telco further stated that shops in the Mount Kenya, Coast, Eastern, and North Eastern regions will close earlier than usual on Wednesday, October 8, starting from 11:30 a.m., to allow for preparations ahead of the event.
Safaricom apologized for any inconvenience that may result from the temporary closure and assured customers that essential services will remain accessible through alternative channels.
“To ensure continued service during this period, we encourage customers to use the following alternatives: Zuri Chatbot on our digital platforms, Safaricom Contact Centre, and Authorized Safaricom Dealer Outlets located near our retail shops,” the company said.
Customers will continue to access services such as airtime purchases, M-Pesa transactions, SIM card replacements, and customer support through these alternative channels.
Safaricom confirmed that normal operations at all affected outlets will resume on Friday, October 10, 2025.
The brief closure highlights the company’s commitment to internal staff development while ensuring customer support remains uninterrupted through digital and partner platforms.
