Kenyan senators are pushing for the full automation of the certificate of good conduct application system. The proposal aims to eliminate the bureaucratic hurdles and delays that many citizens face while seeking the crucial document, which is required for employment, business licensing, and access to some financial services.
Senator Joe Nyutu, who moved the motion, emphasised the need for the National Police Service Commission, in collaboration with the Ministry of Interior, to develop and implement an automated system. He noted that many Kenyans still travel long distances to access fingerprinting services, a process that is not only costly and time-consuming but also discourages many from completing the application.
“A certificate of good conduct is a major requirement for Kenyan citizens seeking opportunities. Yet its acquisition remains tedious and prone to delays, locking many out of critical life chances,” said Nyutu.
The current manual system is vulnerable to inefficiencies, delays, and inconsistencies, potentially undermining the authenticity of the certificates. To address this, the proposed system would incorporate advanced technologies such as biometric fingerprint recognition to improve accuracy, security, and speed in verifying an individual’s criminal record.
The senator recommended the deployment of mobile biometric kits and the establishment of decentralised service points, particularly in rural and remote areas. He also called for mobile registration units and public awareness campaigns to educate citizens on how to access and use the new system.
This initiative builds upon reforms introduced in 2023, when the Directorate of Criminal Investigations (DCI) scrapped the requirement to book fingerprint appointments. Currently, applicants only need to present their documents, including the C24 form and ID, at fingerprinting centres, including newly added Huduma Centres nationwide.
If adopted, the Senate-backed proposal could significantly improve service delivery, ensuring that Kenyans can access the vital certificate with greater ease and efficiency, and reducing the wait times that previously stretched into weeks or even months. The motion is seen as a major step toward digital transformation in public service delivery.
