Fujitsu has announced the development of a generative AI–powered chatbot designed for the Japan Pension Service (JPS), marking a major step in Japan’s digital transformation efforts. The chatbot aims to enhance accessibility, streamline customer support, and improve efficiency for millions of pension beneficiaries across the country. The service is scheduled to officially launch in April 2026.
Enhancing Public Service with AI Technology
The AI chatbot will serve as an intelligent digital assistant capable of handling complex pension-related inquiries, including application guidance, payment status updates, and general service information. By integrating natural language processing (NLP) and machine learning capabilities, Fujitsu’s system will deliver accurate and context-aware responses to user queries in real time.
Fujitsu highlighted that the system will leverage its proprietary AI technologies to maintain high standards of data privacy and security. The chatbot will also employ continuous learning to improve accuracy and service quality over time, ultimately helping to reduce administrative burdens and call center workloads for the Japan Pension Service.
Multilingual Support for a Diverse Population
One of the key features of the new AI system is its multi-language support. The chatbot will communicate in English, Chinese, Korean, Portuguese, Vietnamese, and Tagalog — a move aimed at serving Japan’s increasingly diverse demographic, including foreign workers, expatriates, and retirees.
A spokesperson from the Japan Pension Service said the initiative represents “a major step toward more inclusive and efficient public service delivery,” ensuring that all residents — regardless of language background — can easily access pension information and support.
Supporting Japan’s Digital Transformation Goals
The collaboration between Fujitsu and the Japan Pension Service aligns with Japan’s broader digital government strategy, which seeks to modernize public administration through AI, cloud computing, and automation. By integrating generative AI into citizen services, Japan aims to enhance both operational efficiency and public satisfaction.
Industry analysts have lauded the project as a model for how AI can transform public-sector service delivery, particularly in countries facing aging populations and complex administrative systems. The Japan Pension Service chatbot could become a benchmark for digital inclusivity and AI-driven governance across Asia.
As Fujitsu continues to pioneer AI solutions for social and governmental use, the 2026 rollout is expected to redefine how citizens interact with key public services — making information access faster, easier, and more personalized than ever before.
