Several major European airports faced significant disruptions on Friday after a cyberattack targeted a key provider of check-in and boarding systems. London Heathrow was among the affected airports, with flights experiencing delays and cancellations, forcing staff to process passengers manually.
Operational Chaos and Delays
Airline operators reported that check-in counters, boarding gates, and baggage drop-off systems were impacted, resulting in long queues and operational delays. Passengers were advised to arrive earlier than usual and to check flight statuses before traveling.
Cybersecurity Concerns
The incident has raised alarms about the vulnerability of critical aviation infrastructure. Experts noted that while airport cybersecurity has been a priority, the interconnected nature of airline IT systems means a single point of failure can ripple across multiple hubs.
Response Measures
Airports activated emergency protocols, including manual check-ins and increased staff support. Airlines began rebooking affected passengers and adjusting schedules as systems were gradually restored.
Authorities are investigating the source of the cyberattack. Initial reports suggest that the attack targeted the software provider rather than the airlines themselves. Security teams are working to ensure that all systems are fully operational and that no sensitive passenger data was compromised.
Passenger Reactions and Next Steps
Travelers shared their frustration on social media, with stories of long lines and missed flights. Some passengers, however, praised airport staff for handling the situation under challenging circumstances.
Experts warn that reliance on digital systems makes airports vulnerable to similar attacks in the future, emphasizing the need for continued investment in robust cybersecurity measures. Authorities have assured the public that operations are expected to normalize within 24 to 48 hours, urging passengers to monitor official airline updates and cooperate with staff during the recovery process.
