ServiceNow and NVIDIA have announced an expanded partnership focused on integrating advanced, “trusted AI” capabilities into enterprise workflows, marking a major milestone in applying artificial intelligence across business operations.
Apriel 2.0: Next-Generation Enterprise AI
At the heart of this collaboration is Apriel 2.0, a next-generation open AI model engineered for reasoning, multimodal processing, and contextual understanding. The model will be natively embedded into the ServiceNow Platform, enabling businesses to automate complex workflows, enhance decision-making, and improve user interactions through both natural language and visual data inputs.
The integration aims to make AI more accessible and reliable for enterprises, bridging the gap between automation and intelligent reasoning. With Apriel 2.0, organizations can streamline operations while maintaining transparency and control over AI outcomes.
“Trusted AI” at the Core of the Partnership
Both companies emphasized that the collaboration centers on “trusted AI” principles—ensuring transparency, accountability, and security in AI-powered enterprise systems. By combining NVIDIA’s GPU and AI computing expertise with ServiceNow’s workflow automation platform, Apriel 2.0 establishes a new benchmark for ethical and explainable AI deployment at scale.
“Enterprises want AI they can trust,” said Jensen Huang, CEO of NVIDIA. “Together with ServiceNow, we’re making it possible for organizations to deploy intelligent systems that are both powerful and responsible.”
AI Reasoning at Scale
Bill McDermott, CEO of ServiceNow, highlighted how Apriel 2.0 will elevate enterprise automation beyond routine tasks. “This is the next evolution of enterprise AI—moving from simple automation to reasoning at scale. It will transform industries from IT to customer service and HR,” McDermott stated.
Leading the Future of Enterprise AI
The announcement cements ServiceNow and NVIDIA’s position at the forefront of enterprise AI innovation. As organizations worldwide seek reliable, explainable, and high-performance AI systems to power digital transformation, the launch of Apriel 2.0 represents a crucial step toward intelligent, trustworthy automation across industries.
